it’s ok if it wasn’t what you wanted.
We love happy customers. If you’re not happy with an item, you can return or exchange it within 30 days of the shipping date. No returns allowed on “Final Sale” garments.
some important details:
- We now offer free shipping on exchanges! We’ll send you an email when your exchange has been processed. Look for an email with the subject line of “Your exchange is complete”.
- An $8.00 return shipping fee will be deducted from your refund when you return your item(s). All returns must be processed through our returns portal. We’ll send you an email when your return has been processed and your refund (less the $8.00) has been issued. Look out for an email with the subject line “Your refund is complete!”
- Returned or exchanged items must be new, unworn, undamaged, and the original tags must be attached.
- Returns or exchanges must be sent back within 30 days of the shipping date.
- Exchanges can be made for a different size or color of the same style only.
- FINAL SALE items can NOT be returned or exchanged. Final Sale is clearly marked on each product page, at check out and on your order confirmation.
- We do NOT accept items purchased from any other retailer besides Suzannoll.com.
- We’re sorry, but Canadian customers are responsible to return using their own shipping method.
- Delivery and return shipping charges are NOT refundable.
timing
Upon receipt of your return it can take up to 7 business days for it to be inspected and processed. Once refunded it may take up to two billing cycles to appear on your statement, depending on your payment method.
defective or damaged items
This rarely happens, but if this does, we of course want to get it fixed ASAP.
Email them at service@Suzannoll.com. Please include pictures of your defective item(s) if sending an email. Our hours are 9am to 6pm Monday through Friday. If you reach our voicemail or email us, please provide your order number and we will get back to you as soon as possible. You will NOT be charged the $8.00 return shipping fee for a defective or damaged item(s).
customer support
In case you have any questions regarding returns/exchanges, please contact us at service@Suzannoll.com. Our hours are 9am to 6pm Monday through Friday and 1pm to 5pm Saturday and Sunday. You can also leave a message and we’ll get back to you as soon as possible.